Refund Policy
Last updated: July 2026
This policy explains when refunds may be considered, what circumstances are generally non-refundable, and how to contact Rivalware about billing or purchase issues.
Refund Window
Refund requests may be considered within seven (7) days of purchase, provided the license key, digital product, or membership access has not been activated, redeemed, or used. Products that fail to function as explicitly described on our site may also qualify for review regardless of activation status.
When Refunds Are Not Available
Refunds are generally not issued once a license key, account access, or digital product has been activated, delivered, downloaded, or used, except where required by applicable consumer law. Each case is evaluated individually, and Rivalware reserves the right to approve or decline refund requests at its discretion, subject to any legal obligations.
How to Request a Refund
To request a refund, contact us through our official support channels. Please include your order number, the reason for your request, and any relevant evidence if you believe the product did not perform as advertised. Incomplete requests may take longer to process.
How We Review Requests
When we receive a refund request, we review the purchase details, activation status, delivery records, and account activity along with any documentation you provide. We may ask for additional information if needed. Decisions are made in good faith based on the specifics of each case and any applicable legal requirements.
Processing a Refund
Approved refunds are issued to the original payment method where possible. The time it takes for the refund to appear depends on your bank, card issuer, or payment provider. Rivalware is not responsible for delays on the part of third-party payment processors after a refund has been initiated.
Chargebacks and Disputes
We ask that you contact us before initiating a chargeback or payment dispute so we can resolve the issue directly. Fraudulent chargebacks, false claims, or attempts to retain access after receiving a refund may result in account suspension, license revocation, or other appropriate action.
Questions
For anything related to this Refund Policy or a specific refund request, please reach out through our official support channels.